Privacy Policy

This Privacy Policy describes how BroadNarrow Labs, LLC (“BroadNarrow Labs,” “Company,” “us,” “we,” or “our”) collects, uses, and discloses information about you in connection with the website located at redlineiq.com and any other websites we operate (collectively, the “Website”) and the RedlineIQ document-comparison application and related software we provide (collectively, the “App”). The Website and App together are referred to as the “Platform.” Persons who visit the Website or use the App are referred to as “Users.”

By accessing or using the Platform, you consent to our collection, use, and disclosure of your information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Use and Service. References to our “affiliates” mean any entity that controls, is controlled by, or is under common control with BroadNarrow Labs.

1. Information You Provide Directly

We collect information you choose to give us, including:

• Waitlist and contact information. When you join a waitlist or contact us, we collect your email address and any other details you provide, such as your name, organization, or the contents of your message.
• Account information. Clerk processes sign-in credentials and provides us with account identifiers and profile information needed to operate your RedlineIQ account. We do not receive your Clerk password.
• Document content (User Materials). The native Mac app processes core comparisons on your device. When you use the hosted API or browser comparison, Railway receives the two files and processes them with RedlineIQ's Python comparison service. The two files and the generated artifacts are stored privately in Supabase for authenticated download and so you can save the comparison. See Section 3 for details.
• Negotiation history. If you use the negotiation features of the hosted App, we keep the original files of the saved versions you use with them, and any signed copy you add. From those files we read the margin comments and replies, the highlights and notes in PDF files, the names and dates the files record for comment and revision authors, and the passages they refer to. We do not read or keep the separate list of reviewer accounts that Word stores in some files. We also keep what you record about a document: the order of its versions, who you say a comment author represents, the corrections you make, and which file you mark as the signed copy. See Section 3.
• Questions and answers about a negotiation. We keep the questions you ask about a document's history and the answers we give, so you can read them again. They are private to you. See Section 3.
• Subscription and update preferences. If you sign up for product updates or newsletters, we collect your email address and any preferences you indicate.
• Job applicants. If you apply for a position, we collect the contact details and materials you submit.

We use this information to respond to your inquiries, operate the Platform and provide its features, manage access and accounts, send communications you have requested, evaluate job applications, and otherwise run our business.

2. Information We Collect Automatically

When you access the Platform, we and our service providers may automatically collect:

• IP address, browser type and version, operating system, and device identifiers;
• Pages or areas visited and the time of those visits;
• Referring and exit URLs; and
• Approximate geographic location derived from IP address (typically state or city level).

We use this information to operate, secure, and improve the Platform; to detect and prevent fraud and abuse; and for security, reliability, and aggregate service reporting. We do not record document contents in product analytics events.

3. How Document Content Is Processed

The processing path depends on the product surface you choose:

• Hosted comparison. Browser, API, and connected-assistant comparisons send the files you select to our Railway service. We keep the two files you compared, together with the generated artifacts, in a private Supabase bucket until the comparison expires 24 hours after it finishes, so you can save the comparison without choosing the files again. Access requires an authenticated, same-account request. When the comparison expires, or when you delete it or your account, we delete the files and artifacts. If you save the comparison, the saved document keeps its own copies until you delete them. Physical deletion and provider backup expiration can occur later as cleanup and backup systems complete their work.
• Mac comparison. Core comparison in the native Mac app runs on your device. A feature that expressly identifies an online provider may transmit only the content needed for that feature.
• AI features. Chat, summaries, and analysis are produced with the assistance of third-party artificial intelligence providers, which process the content you submit for those features on our behalf. In the hosted App, chat and negotiation features send that content through Vercel's AI Gateway to models from OpenAI. In the native Mac app, AI features send that content to Google.
• Negotiation history. When you ask the App to explain a negotiation or answer a question about it, we send the passages, comments, and author names it needs, together with your question, through Vercel's AI Gateway to a model from OpenAI. We send each request with an instruction that the model provider not retain it. The answer is stored in your account, not with the provider. Your questions and answers are visible only to you.
• Connected assistants. If you connect an assistant such as ChatGPT or Claude to your account, it can read your negotiation history. It cannot change it. What the assistant's provider keeps from those conversations is governed by that provider's terms, and we cannot delete it.
• Storage integrations. If you choose to connect a third-party document-storage service, the App will access the files and account information you authorize for that integration.

Files you upload often contain the names of other people, such as the authors of comments. We process those names as part of your User Materials, only to provide the features you use.

These providers process information on our behalf, subject to their applicable terms and data-handling commitments. We do not knowingly permit your document content to be used to train third-party models for the benefit of those providers. We may use de-identified or aggregated data to operate and improve the Platform as described in our Terms.

4. Payment Information

Polar processes subscription checkout and billing for Standard and Pro. Payment details are provided directly to Polar or its payment processors and are not stored on our systems; we receive subscription, product, customer, and transaction status needed to activate and manage your account.

5. Cookies and Similar Technologies

We use cookies, log files, and similar technologies to remember your preferences, keep the Platform secure, understand which areas are used, and analyze aggregate usage. The Platform does not respond to “Do Not Track” signals. You may set your browser to block or notify you of cookies, though some features may not function properly if you do.

6. How We Share Information

We do not sell your personal information. We share information in the following circumstances:

• With service providers. We share the minimum information needed with Clerk for authentication, Polar for subscription billing, Railway for hosted API processing, Supabase for private database and artifact storage, and vendors that provide email delivery, customer support, and similar services, under contractual restrictions appropriate to the type of information shared.
• With AI and language model providers. As described in Section 3, we transmit content you submit for AI features to third-party AI providers that process it on our behalf.
• With affiliates. We may share information among our affiliates for purposes consistent with this Privacy Policy.
• With your permission, when you ask us to or otherwise consent.
• For legal and safety reasons, when we believe it is necessary to comply with law, enforce our agreements, prevent fraud or security issues, or protect the rights, property, or safety of BroadNarrow Labs, our users, or others.
• In a corporate transaction, as described in Section 9.

7. Storage, Retention, and Security

Hosted comparison files and artifacts that you do not save are kept for 24 hours after the comparison finishes, and download authorization expires at the same time. That access deadline is distinct from physical deletion: cleanup retries, provider object versions, logs that do not contain document contents, and encrypted backups may persist for a limited operational or backup-retention period.

Negotiation history is kept as follows:

• Files and what we read from them. We keep the original files, comments, and author names for as long as you keep the saved version or document they came from. When you delete that version or document, we stop using what we read from it at once and then delete the files. When you delete a document, we also delete what we read from it and what you recorded about it at once. After a file is deleted, we keep a record of its name and a fingerprint of its contents for seven days to confirm the deletion, and then delete that record. Encrypted backups can keep copies for the limited backup-retention period described above. If you only remove a version from your negotiation history, we stop using what we read from it at once, and the saved version stays until you delete it. A signed copy you added is deleted when you remove it or delete its document.
• What you record about a document. Version order, who you say an author represents, corrections, and the signed-copy choice stay with the document until you delete it.
• Explanations and answers. An explanation or answer is deleted when any file it relied on is removed. You can delete your questions and answers for a document at any time.
• Deleting your account or ending your subscription. When you delete your account, we delete your questions and answers, and your saved documents are deleted with everything above. If your subscription ends, we delete the same information 30 days later, unless you renew before then.
• Records we keep. We keep a small number of internal records that contain no document content, such as counters that stop an answer already in progress from being saved after you delete it.

We otherwise retain personal information for as long as necessary to provide the Platform, comply with our legal obligations, resolve disputes, and enforce our agreements. We use commercially reasonable technical and organizational measures to protect personal information, but no method of transmission or storage is completely secure, and you provide your information at your own risk.

8. Children’s Information

The Platform is intended for businesses and adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have done so, we will delete it as soon as practicable.

9. Transfer of Information in Corporate Transactions

If we merge with another entity, sell assets, raise financing, restructure, or undertake a similar transaction, information we hold (which may include personal information you have provided) may be transferred among the assets involved. We will ask the receiving entity to treat your information consistently with this Privacy Policy.

10. Third-Party Websites

The Platform may link to or integrate with websites and services we do not control. We are not responsible for the privacy practices of any third party. If you access a third-party service, you do so at your own risk and subject to that party’s terms and privacy policy.

11. Your Choices and Rights

• Update your information. Contact us to update or correct information you have provided.
• Stop receiving emails. Use the unsubscribe link in any marketing email or contact us. We may still send transactional or service-related messages.
• Access or deletion. Depending on your jurisdiction (for example, California, Colorado, Virginia, or other U.S. states with applicable privacy laws), you may have the right to request access to, correction of, or deletion of certain personal information, and to appeal a denial. To exercise these rights, contact us; we will verify your identity before responding.
• Manage cookies. Adjust your browser settings to block or notify you of cookies.

We will not discriminate against you for exercising any of these rights.

12. Changes to This Privacy Policy

We may revise this Privacy Policy at any time. If we make substantial changes, we will endeavor to notify you (for example, by email or by posting a notice on the Website). Reviewing this page periodically is the best way to stay informed.

13. Contact Us

For questions about this Privacy Policy, or to exercise your rights, contact us at:

BroadNarrow Labs, LLC
14205 N Mo Pac Expy, Ste 570 PMB 795018
Austin, Texas 78728-6529
Email: hello@redlineiq.com